*Please read this carefully before sending us any products for return or exchange as ChristmasLightShow.Com will be guided with the following return policy. Unapproved returns which are received may not be processed.
All returns must be pre-approved by ChristmasLightShow.Com
Within 30 days (from date of invoice), a PRODUCT may be returned for exchange (or for refund where permitted) subject to the PRODUCT being in its new and unused condition. It must be 100% complete with all parts, instructions and undamaged packaging, exactly as originally supplied, and so that it is fit for resale. Sorry but we are unable to refund or exchange 'used' or 'installed' PRODUCTS. All returns must be pre-authorized (please contact us by email for an RMA number and return instructions). The return must be received within 15 days of being authorized and we recommend that appropriate shipping insurance is obtained because we are not responsible for any loss or damage of a PRODUCT being returned. Except for warranty claims, failure to request a return after 30 days (from date of invoice) will be deemed to be permanent acceptance of the PRODUCT. Do not attempt to return a PRODUCT without a valid RMA number clearly displayed on the shipping carton as it will not be accepted and will result in being returned to the sender at the sender's expense. All returns must be shipped in a separate, appropriate shipping carton with suitable packing materials to avoid damage.
All return PRODUCTS which requires a Return Merchandise Authorization (RMA) is made through the website or by e-mail. We will not process any return without an RMA.
Several types of PRODUCTS are exempt from being returned. Digital goods such as downloads cannot be returned.
All shipping charges associated with the return, except manufacturer defect, are the responsibility of the customer.
No returns will be accepted after the 30 days from purchase.
Any product returned, except for manufacturer defect is subject to a 15% restocking fee.
The products you are purchasing are among the best in the industry. All are either UL or CSA/US approved for temporary installation and are warranted against manufacturer defect for 90 days.
If an item is defective contact us immediately through our website or by e-mail. Please keep your receipts and manufacturer warranty information. In some cases, you may be required to request the warranty directly from the manufacturer.
We may offer some of our products at Closeout Pricing or open box items. These discount purchases are final and may not be returned unless defective.
How to Initiate a Return?
If you would like to initiate a return, please complete the Return Merchandise Form. Once you submitted the Return Merchandise Form we will review it and send you an email approving or denying your return. The completed form will be emailed to you and must be printed out and included with your return. If you would like assistance with your return please contact us and we can assist you in initiating the return process.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us at Vance@Christmaslightshow.com .
If you have any questions about our return policy please feel free to call us at 1-615-378-1431 or email Vance@Christmaslightshow.com